why does safari constantly crash/not respond
why does safari constantly crash/not respond
MacBook Pro, OS X Yosemite (10.10.1)
Delete
com.apple.Safari.plist
, and restart your computer.
16 replies
To do the above:
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.Safari.plist. Move the .plist to your desktop.
Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.
Very helpful. I have another issue my 13" Macbook Pro. When I use the delete keyed it does it very slowly one character at a time.
More information would help. Does this happen when you have a word selected or is no text selected?
No text selected, using delete button to remove text.
Are you using OS 10.10?
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-19 14:45:38
Download EtreCheck from https://etrecheck.com
Runtime 6:25
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
Delete button slowly erases one character at a time.
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 955
Video Information: ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 3 days
Disk Information: ⓘ
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (441.98 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8 ()
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/Hotspot Shield
[loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2016-09-16) [Support]
/Library/Extensions
[loaded] com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-09-14) [Support]
[not loaded] com.sophos.nke.swi (9.5.50 - SDK 10.11 - 2016-09-14) [Support]
[not loaded] com.twelvesouth.driver.BassJumpOverrideDriver (2.5.1 - SDK 10.10 - 2016-09-14) [Support]
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 148 Apple tasks
[running] 70 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 152 Apple tasks
[running] 80 Apple tasks
[killed] 13 Apple tasks
13 processes killed due to insufficient RAM
Launch Agents: ⓘ
[running] com.brother.LOGINserver.plist (2014-11-21) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[running] com.sophos.uiserver.plist (2016-08-24) [Support]
[running] com.trusteer.rapport.rapportd.plist (2016-06-28) [Support]
[running] com.twelvesouth.bassjump.observer.plist (2014-07-21) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]
[running] com.anchorfree.ajaxserver.plist (2016-02-19) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist (2014-05-09) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2015-11-06) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[running] com.sophos.common.servicemanager.plist (2016-08-24) [Support]
[running] com.trusteer.rooks.rooksd.plist (2016-06-28) [Support]
[running] com.twelvesouth.bassjump.player.plist (2014-07-08) [Support]
User Launch Agents: ⓘ
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-08-11)
User Login Items: ⓘ
handyPrintDaemon Application (~/Library/PreferencePanes/handyPrint.prefPane/Contents/Library/LoginItems/hand yPrintDaemon.app)
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Hotspot Shield Application (/Applications/Hotspot Shield.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]
QuickTime Plugin: 7.7.3 (2016-07-26)
AdobePDFViewerNPAPI: 11.0.09 - SDK 10.6 (2015-11-07) [Support]
AdobePDFViewer: 11.0.09 - SDK 10.6 (2015-11-07) [Support]
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-26)
SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-09-08) [Support]
iPhotoPhotocast: 7.0 (2014-03-24)
User internet Plug-ins: ⓘ
npVidyoWeb-00075: VidyoWeb 1.1.1.00075 - SDK 10.8 (2015-02-05) [Support]
npmmp: Unknown (2015-06-17) [Support]
Google Earth Web Plug-in: 7.1 (2015-11-07) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-08-29) [Support]
handyPrint (2012-11-04) [Support]
Trusteer Endpoint Protection (2016-08-11) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 748.93 GB Disk used: 306.94 GB
Destinations:
Overflow [Local]
Total size: 499.76 GB
Total number of backups: 15
Oldest backup: 10/5/15, 5:15 PM
Last backup: 8/29/16, 7:57 PM
Size of backup disk: Too small
Backup size 499.76 GB < (Disk used 306.94 GB X 3)
Iomega_Ext_Drive [Local]
Total size: 999.54 GB
Total number of backups: 123
Oldest backup: 12/30/11, 1:21 AM
Last backup: 9/26/15, 6:33 PM
Size of backup disk: Adequate
Backup size 999.54 GB > (Disk used 306.94 GB X 3)
Top Processes by CPU: ⓘ
22% com.apple.WebKit.WebContent(20)
5% Safari
4% VTDecoderXPCService
1% kernel_task
1% coreaudiod
Top Processes by Memory: ⓘ
3.38 GB com.apple.WebKit.WebContent(20)
911 MB kernel_task
565 MB Safari
172 MB mdworker(14)
90 MB SophosScanD
Virtual Memory Information: ⓘ
734 MB Free RAM
7.28 GB Used RAM (1.24 GB Cached)
1.25 GB Swap Used
Diagnostics Information: ⓘ
Sep 18, 2016, 04:03:05 PM /Library/Logs/DiagnosticReports/SophosScanD_2016-09-18-160305_[redacted].crash
/Library/Sophos Anti-Virus/SophosScanD.app/Contents/MacOS/SophosScanD
Sep 17, 2016, 04:09:28 PM /Library/Logs/DiagnosticReports/Safari_2016-09-17-160928_[redacted].hang
/Applications/Safari.app/Contents/MacOS/Safari
Most people advise not to use cleaning programs. They can destroy your computer operation as they may already have done.
After un-installing, use this program to make sure you got all the pieces.
EasyFind – Spotlight Replacement
Uninstall Sophos. It tends to interfere with the computer's operation while providing minimal to no benefit.
Get rid of Trusteer. It doesn’t work well under Mac OS.
Thank you for your help. My macbook seems to be running better after I followed your suggestions.
EtreCheck version: 3.0.4 (308)
Report generated 2016-09-20 19:06:23
Download EtreCheck from https://etrecheck.com
Runtime 4:11
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 956
Video Information: ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (445.00 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8 ()
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/Hotspot Shield
[loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2016-09-20) [Support]
/Library/Extensions
[not loaded] com.twelvesouth.driver.BassJumpOverrideDriver (2.5.1 - SDK 10.10 - 2016-09-20) [Support]
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 156 Apple tasks
[running] 74 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 161 Apple tasks
[running] 84 Apple tasks
Launch Agents: ⓘ
[running] com.brother.LOGINserver.plist (2014-11-21) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[running] com.twelvesouth.bassjump.observer.plist (2014-07-21) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]
[running] com.anchorfree.ajaxserver.plist (2016-02-19) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[running] com.twelvesouth.bassjump.player.plist (2014-07-08) [Support]
User Login Items: ⓘ
handyPrintDaemon Application (~/Library/PreferencePanes/handyPrint.prefPane/Contents/Library/LoginItems/hand yPrintDaemon.app)
Hotspot Shield Application (/Applications/Hotspot Shield.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]
QuickTime Plugin: 7.7.3 (2016-07-26)
AdobePDFViewerNPAPI: 11.0.09 - SDK 10.6 (2015-11-07) [Support]
AdobePDFViewer: 11.0.09 - SDK 10.6 (2015-11-07) [Support]
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-26)
SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-09-08) [Support]
iPhotoPhotocast: 7.0 (2014-03-24)
User internet Plug-ins: ⓘ
npVidyoWeb-00075: VidyoWeb 1.1.1.00075 - SDK 10.8 (2015-02-05) [Support]
npmmp: Unknown (2015-06-17) [Support]
Google Earth Web Plug-in: 7.1 (2015-11-07) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-08-29) [Support]
handyPrint (2012-11-04) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 748.93 GB Disk used: 303.93 GB
Destinations:
Overflow [Local]
Total size: 499.76 GB
Total number of backups: 15
Oldest backup: 10/16/15, 8:19 PM
Last backup: 9/20/16, 3:00 PM
Size of backup disk: Too small
Backup size 499.76 GB < (Disk used 303.93 GB X 3)
Iomega_Ext_Drive [Local]
Total size: 999.54 GB
Total number of backups: 123
Oldest backup: 12/30/11, 1:21 AM
Last backup: 9/26/15, 6:33 PM
Size of backup disk: Adequate
Backup size 999.54 GB > (Disk used 303.93 GB X 3)
Top Processes by CPU: ⓘ
23% com.apple.WebKit.WebContent(20)
7% WindowServer
6% Activity Monitor
3% kernel_task
3% Safari
Top Processes by Memory: ⓘ
3.98 GB com.apple.WebKit.WebContent(20)
668 MB kernel_task
467 MB Safari
106 MB mdworker(9)
49 MB mds_stores
Virtual Memory Information: ⓘ
44 MB Free RAM
7.96 GB Used RAM (790 MB Cached)
768 KB Swap Used
Diagnostics Information: ⓘ
Sep 20, 2016, 06:49:51 PM Self test - passed
Sep 18, 2016, 04:03:05 PM /Library/Logs/DiagnosticReports/SophosScanD_2016-09-18-160305_[redacted].crash
/Library/Sophos Anti-Virus/SophosScanD.app/Contents/MacOS/SophosScanD
same thing for me.... mind you I downloaded Safari 10 separately before Sierra... however when I updated to Sierra all the Safari problems disappeared. Safari 10 seems to be very buggy with El Capitan.
I don't see any of the applications that normally cause problems. Is Safari still crashing?
Safari has not crashed for days. Thank you. Your help has been great. I'm sure I'll have more issues.
You are welcome. Good.
I tried this but it made no changes (except to my tool bars and safari preferences-it was almost like starting over). The shut-down keeps happening. But it does seem to be with one particular link in my favorites (it is also pinned to my top sites). Sometimes it works and sometimes it doesn't. When it doesn't work, the progress bar for loading a webpage goes partway then Safari just quits, disappears from the screen, and has to be reopened. It is a link to a page that changes several times a day. I suppose the link could be corrupted (in which case I could simply erase it and re-add it) but why does it work sometimes and not work others?
Anyway, I put the old plist back where it was.
I just remembered something. When it shuts down like that and I reopen it, Safari reopens to the page I was on, not to the usual opening page.
more info:
Safari doesn't really crash. It's like it minimizes on the previous web page, but the dot below the icon on the dock is gone--when I click to "reopen" it opens to the last completed web page rather than my default opening page.
At first I thought it was only happening when I clicked a specific link in favorites, but tonight it started happening when I was "surfing," looking at a large number of web pages while doing multiple searches.
why does safari constantly crash/not respond